1 2 3 4 5 6 7 8
VICUT EXHIBITIONS CNC WORKSHOP Sheet Cutter Aging Sheet Cutter Stock Flatbed Cutter Aging Flatbed Cutter Stock VICUT BOOTH
Q1: Where is your company located? Is it possible to visit your workshop?
Our company is located in Hefei city, Anhui province. We are 500 kilometers away from Shanghai and take the high-speed rail for no more than three hours. It takes about two hours to fly from Beijing, Guangzhou or Shenzhen. Welcome to visit our factory and check the production line. Pick-up in railway station or airport is always no problem.
Q2: How do you control the quality of machinery?
We have a strict quality control system throughout the production process.
1) Incoming quality inspection before acceptance;
2) Process monitoring in assembly process;
3) Strict debugging and testing system for finished products;
4) Accept customer or third party inspection before delivery;
Besides, we have world advanced detective tools to gurantee the accuracy of machinery during producting process and testing process. Such as, laser interferometer, renishaw ballbar, high precision marble gauge, rack meters, etc.
Q3: Can you customize the machinery according to our personalized requirements?
Yes. We provide customized services to meet customers'personalized needs. OEM and ODM service is available.
Q4: When can the machine be shipped after order is placed?
For standard model machine, delivery time is from 3 to 15 days according to order quantity; For customized machines, the delivery time should be determined according to the actual customization parameters, the estimated time is between 30 and 60 days. The exact delivery time will be specified in proforma invoice once order is confirmed.
Q5: Are the products shown on website ready to deliver after order is placed?
Most of machines are need to be produced once order is confirmed, some stock machines maybe avaialble due to different seasons, please contact our staff for detail information.
Q6: How can I get quotation and make order？
Just simply inform our staff the machine model number or link you are interested in and we will prepare quotation for you. Proforma Invoice will be issued once order is confirmed, production will be started once advance payment is finalized.
Q7: Do you have relavant certificate?
Yes, so far ,we have got certificate of CE, SGS, BV and so on.
Q8: What kind of payment terms are accepted?
A. TT (Telegraphic Transfer) B: Paypal C. Western Union
Q9: What kind of package you are using for transporation？
For big machines like CNC Router and Digital Cutting Machine, we use iron frame inside + outside plywooden case, strong and reliable. For other small machines like flatbed cutting plotter and label cutter, we use strong plywooden case. According to customer feedback, our packing is very solid, which helps to protect the goods from damage during transportation.
Q10: How about the warranty and after-sale service?
We provide two years warranty and lifetime technical support for all the machinery. During the warranty period, if the machine breaks down due to quality problems, we will provide free technical services and free replacement of related accessories. If the equipment breaks down after the warranty period, we will also provide free technical services, and if any relevant accessories need to be replaced, customers only need to pay 70% of the market price to buy the relevant accessories.
Help is always just one call or email, and then we can provide a suitable solution within 8 hours by analyzing and estimating the problem. Remote training and door-to-door service is available.
Q11: Do you offer the user manual for the machinery?
Yes, we offer english version user manual and installation manual, including PDF file and videos. With clear installation and operation instructions, customers can easily install and operate the machine.